Track maintenance issues before they become guest complaints.
When cleaners spot a problem, Torro turns it into a tracked maintenance issue — not another lost WhatsApp message.
Maintenance tracking software built for vacation rentals — every fault a cleaner spots becomes a job you can assign, resolve and verify.
Leaking bathroom tap
Old Town Studio · water pooling under sink, photo attached.
Ivan — Plumber
Reported from the apartment, with a photo
The cleaner in the apartment is the first to see a broken tap or a faulty AC. At the end of a cleaning, they report a maintenance issue with a photo and a short description.
Torro turns that report into a maintenance job automatically — the photo and notes carry over — so nothing depends on someone remembering to message you later.
Every issue has an owner and a status
A maintenance job moves through clear statuses — and the right people are notified at each step by in-app and web-push notifications, so an issue can't quietly sit unread in a group chat.
Assign your team or an outside contractor
Handle it in-house or send it to a Contractor — an individual external vendor you assign jobs to. After the work, you rate the contractor with stars and record the price paid, so every vendor builds an average rating and a price history you can compare next time.
See what's open and how fast you resolve it
The Insights report tracks average resolution time for maintenance and missing-items issues, and each property keeps its own issue history with the photos attached — so you see what's still open and which apartments need attention most often.
Fix it before the next check-in
Most bad reviews about maintenance are really about timing — the problem reached the guest before it reached you. By capturing issues at cleaning and tracking them to a verified fix, Torro helps you close them in the window between guests.
Frequently asked questions
Explore Torro
Operations overview
See how Torro connects your PMS, field team and owner reporting.
Cleaning & housekeeping
Automatic turnover jobs, smart auto-assign, checklists and quality checks.
Owner reporting
Branded PDF reports with revenue, costs and payout across 7 commission models.
Pricing
Progressive per-apartment pricing — no setup fees, no contracts.
Stop losing repairs in the group chat.
See how Torro turns every reported issue into a tracked, verified fix.
2-week free trial · No setup fees